Level 1: Front End Channels

Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centres. Axis bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.

  • Call Centre numbers: 1860-419-5555, 1860-500-5555
  • Axis Support: www.axisbank.com/support/
  • Branches/Loan Centres: Customers can visit the “Locate Us” section of the website (www.axisbank.com) to get the details of the nearest branch or loan centre)



Level 2: Circle Nodal Officer/Nodal Officer at HO

The concerned customer can communicate with Nodal officers of the bank if he/she is not satisfied with the solution provided at Level 1. The bank claims to reply within 10 days and if the response received is unsatisfactory, he/she can escalate the matter to Level 3.

The customer can send an email/write a letter/call the Nodal Officer:




Mr. Soumitra Roy, Nodal Officer

Axis Bank LTD. NPC1, 5th Floor “Gigaplex”, Plot No .I.T.5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai – 400708

nodal.officer@axisbank.com Ph. 080-61865200

Timings: 9.30 am to 5.30 pm

Monday to Saturday (except 2nd and 4th Saturdays and bank holidays)



Level 3: Principal Nodal Officer

If the concerned customer still feels dissatisfied with the solution provided at Level 2, he/she can connect with the bank’s Principal Nodal Officer using the below-mentioned channels.




Name: Mr. Parag Deshpande

Designation: Senior Vice President – II

Address: Axis Bank Limited, Axis House, 7th

Floor, Wadia International Center, P.B. Marg,

Worli, Mumbai, Maharashtra, 400025

pno@axisbank.com Ph. 080-61865200

Timings: 9.30 am to 5.30 pm

Monday to Saturday (except 2nd and 4th Saturdays and bank Holidays)

To lodge a complaint, click on the link here: https://application.axisbank.co.in/webforms/axis-support/index.aspx