FINANCIAL ADVISOR SERVICES AGREEMENT
(Last Updated on August 28, 2023)
This document is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011 read with Information Technology Act, 2000 and does not require any physical or digital signature.
This document applies to the access and use of the Credilio Platform (defined later). By accessing and/or using the Credilio Platform in anyway, including, without limitation, using any information, content, services, etc., available therein, you agree to and be bound by the terms thereof. If you do not agree or accept any of the terms herein, please cease using the Credilio Platform immediately. You warrant that you are not suffering from any of disqualifications and/or legally barred to use the Credilio
Platform by any law/authority/agency/governmental body. The Company reserves the right to update this document at any time without notice to you. Provided that Credilio may make material changes to the Terms (defined later) and notify the same to the Financial Advisor within 30 (Thirty) days of making such change, it being understood that what constitutes material change shall be determined by Credilio in its sole discretion and if You continue to use the Credilio Platform after any such change, you shall
be deemed to have accepted and consented to such changes in their entirety.
In order to access/use the Credilio Platform and to provide your services therefrom, you are required to first complete the registration and enrolment process provided by Credilio. It is clarified that the registration shall not alone make you a ‘Financial Advisor’ to be eligible for enrolment. Your enrolment shall be at the sole discretion of Credilio and its Partner Banks / NBFCs (defined later), which shall not be challenged by you. In the event of refusal of your application, the same shall be informed to you by Credilio.
These Platform related terms (“Terms”) are applicable to you (hereinafter referred to as “You” or “Your” or “Yourself”) when You use or access the Credilio Platform or any part thereof in anyway, including, without limitation, using any information, content, services, etc., available therein, and You agree to and be bound by them. If You do not agree or accept any of the Terms herein, please do not access/use the Credilio Platform in any way whatsoever.
BY CLICKING THE ACCEPTANCE BUTTON OR BY ACCESSING, USING OR INSTALLING ANY PART OF THE CREDILIO PLATFORM, YOU, AS AN INDEPENDENT FINANCIAL ADVISOR, EXPRESSLY AGREE TO AND FULLY CONSENT TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ANY OF THE TERMS HEREOF, PLEASE DO NOT ACCESS/USE ANY PART OF THE CREDILIO PLATFORM.
This Financial Advisor Services Agreement (“Agreement”) is made between Credilio Financial Technologies Private Limited (CIN: U72900MH2020PTC342791), a company incorporated under the Companies Act, 2013 and having its registered office at 101, Sumer Plaza, Marol Maroshi Road, Gamdevi, Mumbai, Maharashtra 400059, hereinafter referred to as ”Credilio” (which expression shall, wherever the context so requires, includes its/their administrators, group companies, affiliates, subsidiaries, successors and assigns) OF THE ONE PART; and You, hereinafter referred to as the “Financial Advisor” (which expression shall, wherever the context so requires, includes your heirs, successors and assigns) OF THE OTHER PART.
Credilio and the Financial Advisor are hereinafter, collectively referred to as the “Parties” and individually as a “Party.
- DEFINITIONS
Unless the context otherwise requires, the following expressions shall have the respective meanings:
(a) “Advisor Services” shall mean the services, mainly being the marketing and sale of Financial Products and Credilio Services, to be rendered by the Financial Advisor to the Customers through the Credilio Platform as further described in Annexure 1.
(b) “Confidential Information” shall include the (i) information furnished to or obtained by the Financial Advisor from Credilio / Customers (defined later) pursuant to this Agreement, including but not limited to passwords, information relating to the Financial Products and Credilio Services;
(ii) contents of this Agreement; (iii) any other agreement executed in connection with this
Agreement; (iv) all Customer Data (defined later); (v) all information disclosed by Credilio to the
Financial Advisor or that the Financial Advisor may otherwise receive, obtain or has been privy to
as a result of the relationship between the Parties under this Agreement; and (vi) all Credilio
Branding material provided to the Financial Advisors for the purposes of the Advisor Services or
otherwise and the Merchandise.
(c) “Credilio Branding” means the designs, trademarks, trade-names, business names, logos, commercial symbols, of Credilio.
(d) “Credilio Platform” shall mean website (www.credilio.in), software, mobile app, technology platform, telecom network, manpower and any such facilitation resources offered by Credilio to the Financial Advisor so as to enable the Financial Advisor to effectively market and sell Financial Products and Credilio Services to the Customers.
(e) “Credilio Services” inter alia includes all the Financial Products either issued by Credilio solely or in conjunction with any Partner Banks / NBFCs (defined later) and insurance companies.
(f) “Credilio X Program” shall have the meaning ascribed to the term in Annexure 4.
(g) “Customer” shall mean any individual who avails the Financial Products or Credilio Services, whether through the offline mode or through the Credilio Platform.
(h) “Financial Products” shall mean and include credit cards, personal loans, SME loans, home loans, LAP, insurance products and services or any such products which shall be introduced and offered to the Customers through the Financial Advisor by Credilio directly or in conjunction with any of the Partner Banks / NBFCs.
(i) “Intellectual Property Rights” means all rights, title and interests, vested in or arising out of any intellectual property, which includes (without limitation) rights, title and interests in inventions, patents, copyrights, designs, trademarks, trade-names, technology, business name, logos, commercial symbols, processes, developments, licenses, trade secrets, goodwill, specifications, patterns, drawings, computer software, formulae, technical information, research data, concepts, methods, procedures, and designs, including the Credilio Platform, and Confidential Information and any other knowledge of any nature whatsoever throughout the world, including all applications for patents, copyrights, trademarks, trade names, and rights to apply any amendments/modifications, renewals thereto and all other intellectual property rights relating thereto throughout the world.
(j) “Merchandise” shall mean the marketing materials and consumable materials for display at the Premises (defined later) as may be supplied by the Credilio to the Financial Advisor.
(k) “Partner Banks / NBFCs” shall mean various banks and financial institutions who are licensed/registered under the Reserve Bank of India (RBI) Act, 1934, insurance companies who are licensed/registered under the Insurance Regulatory and Development Authority (IRDA) Act, 1999, and any other financial services entities licenses or registered or regulated by any financial services regulator in India, to accept applications for and issue Financial Products.
(l) “Premises” shall mean the premises from where the Financial Advisor is authorised by Credilio to facilitate the Advisor Services under the terms of this Agreement. - ADVISOR SERVICES
2.1 Credilio shall provide the Credilio Platform and such other facilitation resources-based access to the Financial Advisor, including Credilio Branding and the Merchandise, to facilitate the marketing and solicitation of Customers for the sale of the Financial Products and/or Credilio Services as agreed between the Financial Advisor and Credilio. The Financial Advisor shall render the Advisor Services in line with the policies and other service and delivery standards of Credilio and/or its
Partner Banks / NBFCs, from time to time in accordance with the terms and conditions of this Agreement including the requirements contained in Annexure 3.
2.2 The Financial Advisor agrees that he/she will use his/her best efforts to partner with Credilio for
social action and capacity building, which shall be non-discriminative, secular, non-exploitative,
and transparent.
2.3 Credilio hereby agrees to provide access to Credilio Platform to the Financial Advisor in
accordance with the terms of this Agreement and as per the scope of services detailed in
Annexure 1 hereto.
2.4 It is expressly agreed by the Financial Advisor that the quality of the Advisor Services as per the
parameters specified in Annexure 3 is the essence of this Agreement. If there is any deficiency in
the quality of the Advisor Services or deviation from the parameters prescribed herein, any
reasonable assessment made by Credilio in this regard shall be final, acceptable to, and binding
upon the Financial Advisor. - SCOPE OF WORK
3.1 The Financial Advisor agrees that he/she shall be responsible for the following activities:
(a) He/she shall identify prospective Customers for various Financial Products and Credilio Services,
and shall conduct a preliminary verification of the eligibility of such Customers for the same based
on the criteria provided by Credilio from time to time;
(b) He/she shall facilitate enrolment of the prospective Customers for various Financial Products and
Credilio Services, including but not limited to collection of documents for preliminary verification
and registration;
(c) He/she shall educate and inform prospective Customers who clear Credilio’s enrolment and
eligibility criteria and security procedures as communicated by Credilio from time to time about the
various Financial Products and Credilio Services, and address any queries or questions such
prospective Customers may have in an appropriate and accurate manner;
(d) He/she shall facilitate communication with the Customers and assist Credilio and / or the Partner
Banks / NBFCs in collection and preliminary verification of Know Your Customer (“KYC”)
documents, completion of the KYC process by Credilio and / or the Partner Banks / NBFCs, in the
accordance with the requirements of the RBI and other applicable laws, it being understood that
the final KYC exercise on the Customer will be undertaken by Credilio or its Partner Banks / NBFCs
(as per applicable laws);
(e) He/she shall assist the Customers in preparing and submitting the Customers’ applications for the
Financial Products and/or Credilio Services digitally and/or physically as required by Credilio and
/ or the Partner Banks / NBFCs;
(f) He/she shall perform Advisor Services in accordance with the terms of this Agreement and in strict
conformity with the requirements of Annexure 1 and Annexure 3; and
(g) He/she shall disclose, forthwith, instances of security lapses and breaches, if any, to Credilio, as
soon as the same come to his/her notice.
(h) He/she shall not bundle any Financial Products offered on behalf of Credilio with any other product
of any other third party or offer or sell the Financial Products in any manner other than in
accordance with the terms of this Agreement;
(i) He/she will not act or behave in any manner that will bring disrepute to Credilio, any Customer or
to the Partner Banks / NBFCs;
(j) He/she shall set in place controls and monitoring mechanisms to verify Customer documents;
(k) He/she shall promptly report any instance of suspected malpractice observed by him/her at the
time of verification of documents provided by the Customer; and
(l) He/she shall not use Credilio’s logo, Credilio Branding, Merchandise, trademarks, or any
intellectual property of Credilio in any manner and shall not act/behave in any manner so as to
cause impression among the public that he/she is an employee of Credilio; provided, however, that
he/she will be permitted to use the Partner Bank’s / NBFC’s logo and any other intellectual property
as may be required for the purposes of performing the Advisor Services contained herein.
3.2 The Financial Advisor will ensure that all information exchanged between the Customer and
Credilio / Credilio Platform, and the Financial Advisor, including but not limited to personal details,
KYC document, OTP and the like is recorded and transmitted on “AS IS” basis without any
tampering or modification whatsoever and without forwarding to any other party.
3.3 In the event, the Financial Advisor is found indulging in acts of commission / omission which may
be prejudicial to the interest of Credilio, or any Customer, or if the Financial Advisor commits any
act of dishonesty, disobedience, insubordination or any other misconduct or neglect of
responsibility or is found incompetent in the discharge of his/her responsibility, he/she may be
subject to appropriate disciplinary action, as per the polices and sole discretion of Credilio.
3.4 For processing of the Credilio Services, the Financial Advisor is required to register and maintain
a User Access ID(s) with Credilio/Credilio Platform (“Account”). The Financial Advisor shall be
fully responsible for maintaining the utmost confidentiality, privacy and security of the Account, and
Credilio shall have no liability for any loss or damage caused for any failure/negligence, wilful or
otherwise, by the Financial Advisor to maintain such confidentiality, privacy or security. Further,
the Financial Advisor confirms his/her agreement with and be bound by bound every term of this
Agreement upon setting up his/her Account.
3.5 The Financial Advisor may choose to access the Credilio Platform either using Credilio’s mobile
application or web application or any such access channels as and when provided by Credilio.
3.6 Financial Advisor agrees that he/she will not use the Credilio Platform to:
(a) Commit or cause to be committed any crime or offense or encourage conduct that would constitute
a criminal offense or give rise to a civil liability, or otherwise violate any local, state, federal or
international law or regulation.
(b) Upload, post, e-mail or otherwise transmit any content that is unlawful, defamatory, harassing,
abusive, invasive of another’s privacy, infringes upon the rights of third parties, harmful, wrongful,
or obscene.
(c) Harm minors in any way.
(d) Upload, post, e-mail or otherwise transmit any material, information, or content that he/she does
not have a right to transmit under law or contractual relationship.
(e) Upload, post, email or otherwise transmit any material, information or content that infringes any
intellectual property right or other proprietary or privacy rights of any individual or entity.
(f) Disguise the origin of the material, information, or content by omitting or obscuring copyright or
authorship, or by forging headers or otherwise manipulating identifiers.
(g) Upload, post, e-mail or otherwise transmit any unsolicited advertising, promotional materials, or
other forms of solicitation, such as “junk mail”, “spam”, “chain letters”, or “pyramid schemes”.
(h) Alter, damage, or delete any material, information, content, or communication that does not belong
to the Financial Advisor or to interfere with the ability of others to have access or use of the Credilio
Platform.
(i) Upload, post, e-mail or otherwise transmit any material, information or content that contains a
trojan, software virus or any other computer code, file or program that would interfere or impair
with the functionality of the Credilio Platform or any computer software, hardware or
telecommunication equipment of the Customer.
(j) Disrupt the normal communication or otherwise act in such a way that would negatively impact
Credilio Platform users’ ability to engage in real-time exchanges.
(k) Impersonate or claim a relationship with or speak for any individual, business, association,
institution, or other organisation, including, but not limited to Credilio for which the Financial Advisor
has no authorisation to do so or to claim such a relationship.
(l) Interfere with or disrupt the services or servers or networks connected to the Credilio Platform, or
disobey any requirements, procedures, policies, or regulations of networks connected to the
Credilio Platform.
(m) Collect or store personal data about Credilio’s representatives or Customers or vendors.
(n) Stalk or otherwise harass any individual or cause to be reproduced, duplicated, copied, used,
distributed, sold, resold, or otherwise exploit in any manner for commercial use or purposes, any
aspect of the Credilio Platform or any associated software, services or products.
3.7 The Financial Advisor shall be solely responsible for all expenses, including expenses for arranging
its infrastructure, including for a mobile phone, computer, printer, internet connection, electricity,
etc. in providing the Advisor Services as well as for all usage and compliances thereto as per
applicable laws. Credilio will in no way be liable or responsible for any non-compliance thereof.
3.8 The Financial Advisor undertakes to keep the Customer application forms and KYC related
documents in its safe custody and hand over to Credilio or to any third party, in each case, as per
the instructions issued by Credilio from time to time.
3.9 The Financial Advisor agrees to use the Intellectual Property Rights, Credilio Branding and
Merchandise, if provided by Credilio, only as a mere temporary license for the limited purpose of
providing the Advisor Services and for undertaking his/her other responsibilities under this
Agreement. The Financial Advisor must adhere to any instructions issued by Credilio from time to
time in relation to use of the Credilio Branding, the Merchandise or any other Intellectual Property
Right owned by Credilio. Further, the Financial Advisor must return the Merchandise upon
termination of this Agreement subject to normal wear and tear. He/she is responsible for and must
compensate Credilio for any damage to the Merchandise apart from normal wear and tear.
3.10 The Financial Advisor agrees to allow Credilio, its auditors and any other person authorised by
Credilio to access the Premises to enable Credilio to monitor the Financial Advisor’s compliance
with the terms and conditions of this Agreement, to inspect or remove the Merchandise, to inspect
the Financial Advisor’s records of the transactions in relation to this Agreement and the like. The
Financial Advisor must fully cooperate with such auditors/authorised personnel appointed by
Credilio and must provide all records, documents, etc. as may be requested by them for
undertaking the audit.
- COMMISSIONS
4.1 The Financial Advisor agrees and acknowledges that Credilio will pay commission to the Financial
Advisor for performing the responsibilities mentioned in the scope of this Agreement as further
described in Annexure 2. Such payment of commission is subject to the following:
(a) Commissions may vary for every Financial Product sold by the Financial Advisor from time to time.
(b) Credilio is primarily sharing only a part of the commission received from its Partner Banks / NBFCs
and in this sense, the quantum and timelines for making such payment to the Financial Advisor
solely depend on Credilio receiving it from them.
(c) Credilio has the sole right and discretion to affix the quantum and timelines for payment of such
commissions without any prior notice, consultation, or agreement of any manner whatsoever with
the Financial Advisor to which the Financial Advisor shall not protest.
(d) The Financial Advisor agrees and acknowledges Credilio’s right to impose penalties as set out in
Annexure 2 or reverse any commissions at its sole discretion. Such commissions could be
assigned or paid and Credilio reserves the right to levy on a retrospective basis.
(e) The commissions will be paid by way of transfer to the designated bank account of the Financial
Advisor. or any such payment mechanism decided by Credilio at its sole discretion. The Financial
Advisor is solely responsible for providing accurate and valid information of its own bank account
for this purpose. Credilio will not be responsible for any errors, intentionally or otherwise, in the
same.
(f) The commissions set out in Annexure 2 are subject to change from time to time. Credilio will
communicate the applicable commissions from time to time using any of the communication media,
including but not limited to e-mail, Credilio mobile app or online platform, SMS, WhatsApp, app
notifications, Telegram, or similar online messaging applications.
4.2 Each Party shall be responsible for paying and complying with the respective tax liabilities and
other statutes as applicable to them.
4.3 Notwithstanding anything as set out herein or anywhere in this Agreement, any and all payments
required to be made by Credilio hereunder shall be so made subject to applicable taxes, and
Credilio is entitled to deduct the taxes at source and/or applicable taxes and other levies from the
commissions payable to the Financial Advisor as required under any applicable law. - CREDILIO X PROGRAM
5.1 Financial Advisors who wish to join the Credilio X Program shall, in addition to the terms and
conditions specified in this Agreement, be governed by the terms specified in Annexure 4 of this
Agreement.
5.2 Annexure 4 provides the specific terms and conditions which apply to Financial Advisors who have
opted for the Credilio X Program. In the event of any contradiction or conflict between the terms of
Annexure 4 and the remaining provisions of this Agreement, the terms of Annexure 4 shall prevail. - REPRESENTATIONS AND WARRANTIES OF THE FINANCIAL ADVISOR
6.1 The Financial Advisor represents and warrants as under:
(a) The Financial Advisor has the full legal right, power, capacity, and authority to execute this
Agreement;
(b) The execution, delivery, and performance by the Financial Advisor as per this Agreement shall not
result in any violation or breach of any applicable law or any contract by which the Financial Advisor
is bound;
(c) This Agreement constitutes valid and binding responsibilities of the Financial Advisor enforceable
against it in accordance with the terms and conditions of this Agreement;
(d) The Financial Advisor shall maintain all necessary licenses, permissions, approvals from the
relevant authorities under the applicable laws throughout the term of this Agreement;
(e) All the information and corresponding KYC documents provided by him/her to Credilio at the time
of enrolment are true and accurate to the best of his/her knowledge.
(f) The Financial Advisor possesses the required qualification stipulated by Credilio for acting as
‘financial advisor’ and has the business acumen to perform the responsibilities stated in this
Agreement;
(g) The Financial Advisor has all requisite power, skills, authority, knowledge, experience, expertise,
technology, infrastructure, and capability to facilitate generating leads/onboarding Customers for
their financial product requirements and/or sale of Financial Products and Credilio Servicesthrough
the Credilio Platform;
(h) The Financial Advisor is not connected with any political party, religious/communal
organisations/groups;
(i) The Financial Advisor does not have any criminal record and no criminal proceedings are pending
against him/her; and
(j) The Financial Advisor is neither a declared insolvent nor bankrupt and is not the subject matter of
any proceeding for its liquidation, winding up or dissolution. - TERM AND TERMINATION
7.1 This Agreement is effective upon the Financial Advisor’s acceptance of this Agreement as set forth
herein and shall continue to be in force and effect, unless terminated in accordance with terms
hereof (“Term”).
7.2 It is expressly agreed that any transaction by way of completion of Advisor Services after the
termination of this Agreement but initiated prior to the termination of this Agreement shall not be
construed to be and shall not be an extension of this Agreement.
7.3 This Agreement, in full or in part, shall automatically terminate in the event of the termination of
Credilio’s contractual arrangement with Partner Banks / NBFCs relevant to that particular Advisor
Services.
7.4 Notwithstanding anything contained in this Agreement, Credilio shall be entitled to terminate this
Agreement with a prior written notice of 30 (Thirty) days for convenience without assigning any
reasons and without incurring any liabilities for such termination provided however that any
undisputed amount of commissions shall be paid by Credilio to the Financial Advisor up to the date effective termination.
7.5 Credilio shall have the right to forthwith terminate this Agreement without any prior written notice
and payment of any commission, on the occurrence of any of the following events:
(a) failure to adhere to Clause 3.1, Clause 3.2, Clause 3.3, Clause 9.2, Clause 12, Clause 16, and
Clause 26 of this Agreement;
(b) breach by the Financial Advisor of any of its responsibilities, representations or warranties as set
forth in this Agreement;
(c) filing of voluntary or involuntary proceedings by or against the Financial Advisor under bankruptcy
or insolvency laws or under laws for liquidation, dissolution, receivership or similar procedures, or
the Financial Advisor seeks or consents to similar relief or remedies without proceedings;
(d) in the event of misrepresentation by the Financial Advisor, including but not limited to data,
information, staff/agent details, transactions by the Financial Advisor;
(e) in the event of Financial Advisor’s inability to provide Credilio Services to the Customers for
whatsoever reasons;
(f) in the event that the performance of the Advisory Services by the Financial Advisor is not
satisfactory or for any other reason that Credilio deems fit.
7.6 The Financial Advisor shall be entitled to terminate this Agreement with a prior written notice of 30
(Thirty) days.
7.7 Termination or expiration of this Agreement shall not prejudice the right of a Party to recover any
payment due to it at the time of termination or expiration or accruing as a result thereof, nor shall
such termination or expiration prejudice any cause of action or claim of Party accrued. All
obligations and liabilities incurred prior to termination or expiration will survive until discharged.
7.8 Effects of Termination:
(a) The Financial Advisor shall immediately have no further right or entitlement to use and shall return
(or demonstrably destroy) within 5 (five) working days of the termination of this Agreement
Confidential Information, Credilio Platform, Credilio Branding, Intellectual Property Rights, any and
all documentation, business records (including, but not limited to, financial and/or technical data
and drawings, price lists and advertisement material) and other material (including disks, tapes,
and other media) containing Confidential Information belonging to Customers, Credilio and any
information used and/or captured during the process of providing Advisor Services or Credilio
Services during the Term of this Agreement and shall consequently immediately cease any and all
use thereof.
(b) Insofar as any business records remain necessary for the execution of orders already received or
offers which were submitted as binding, the Financial Advisor will ensure that the business records
shall be handed over to Credilio immediately after the performance of said orders or offers has
been completed.
7.9 Notwithstanding the foregoing or anything else contained herein to the contrary, no commissions
shall become due or paid after the termination or expiration of this Agreement, except for
commission earned prior to any such termination or expiration of this Agreement. - DATA PROTECTION
8.1 The Financial Advisor shall comply with all Data Protection Legislation (defined later) and such
compliance shall include, but not be limited to, maintaining a valid and up-to-date registration or
notification (where applicable) under the Data Protection Legislation.
8.2 For the purpose of this Agreement: “Data Protection Legislation” means the legislation, rules
and regulations relating to the protection of Personal Data (defined later) and processing, storage,
usage, collection and/or application of Personal Data or privacy of an individual including (without
limitation):
(a) the Information Technology Act, 2000 (as amended from time to time), including the Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or
Information) Rules, 2011 (“Privacy Rules”) and any other applicable rules framed thereunder;
(b) all other Banking and Insurance industry guidelines (whether statutory or non-statutory) or codes
of conduct relating to the protection of Personal Data and processing, storage, usage, collection
and/or application of Personal Data or privacy of an individual issued by any regulator to Credilio;
and
(c) any other applicable law solely relating to the protection of Personal Data and processing, storage,
usage, collection and/or application of Personal Data or privacy of an individual. “Personal Data”
shall have the same meaning as ascribed to the term ‘Sensitive Personal Data or Information’
under the Privacy Rules (as amended from time to time).
8.3 The Financial Advisor shall only undertake the processing of Personal Data:
(a) reasonably required in connection with the performance of its responsibilities under this
Agreement; and
(b) in accordance with Credilio’s written instructions and shall comply with all reasonable procedures
and processes notified by the Credilio from time to time.
8.4 Credilio hereby instructs the Financial Advisor to take such steps in the processing of Personal
Data as are reasonably necessary for their performance of the Financial Advisor’s responsibilities
under this Agreement.
8.5 The Financial Advisor shall not store or process or transfer any Personal Data without the prior
written consent of Credilio.
8.6 The Financial Advisor shall at all times have appropriate technical and organisational measures in
place acceptable to Credilio:
(a) to prevent unauthorised or unlawful processing of any Personal Data;
(b) to protect any Personal Data against accidental loss, destruction or damage;
(c) On Credilio’s reasonable request, the Financial Advisor will:
(i) provide a detailed, written description of the measures undertaken by the Financial Advisor
and the Financial Advisor’s compliance with those measures; and
(ii) allow Credilio access to Financial Advisor’s premises to inspect its procedures for the
processing of Personal Data;
(iii) If the Financial Advisor receives a request from any person for access to Personal Data or
any other request relating to Credilio’s obligations under the Data Protection Legislation, the
Financial Advisor shall:
(iv) provide a detailed, written description of the measures undertaken by the Financial Advisor
and the Financial Advisor’s compliance with those measures; and
(v) allow Credilio access to Financial Advisor’s premises to inspect its procedures for the
processing of Personal Data;
(d) If the Financial Advisor receives a request from any person for access to Personal Data or any
other request relating to Credilio’s obligations under the Data Protection Legislation, the Financial
Advisor shall:
(i) immediately notify Credilio; and
(ii) provide full co-operation and assistance to Credilio in relation to any such complaint or request
including, without limitation:
(iii) providing Credilio with full details of any such request;
(iv) providing Credilio with any Personal Data it holds in relation to any person in a form specified
by Credilio and within ten (10) days of receipt of the request or as otherwise stipulated by
Credilio; and
(v) comply with the data access request within the relevant timescales set out in the Data
Protection Legislation and in accordance with explicit authorisation to do so from the Credilio
(e) The Financial Advisor shall:
(i) immediately provide Credilio with full details of any complaint or allegation that Credilio is not
complying with the Data Protection Legislation; and
(ii) assist Credilio in taking any action that Credilio deems appropriate to deal with such complaint
or allegation including without limitation immediately providing Credilio with any Personal Data
it holds in relation to any person;
(iii) The Financial Advisor shall not sub-contract to any third party any of its responsibilities to
process Personal Data on behalf of Credilio unless all of the following provisions of this Clause
8 have first been complied with:
(iv) the Financial Advisor has provided Credilio with such information as Credilio may require
ascertaining that such sub-contractor has the ability to comply with the provisions of this
Agreement;
(v) the Financial Advisor has obtained prior written consent of Credilio;
(vi) the proposed sub-contractor has entered into a contract with Credilio substantially upon the
terms of this Clause 8; and
(vii) upon expiry or termination of this Agreement for any reason, the Financial Advisor shall
immediately return, or at Credilio’s option, destroy any Personal Data held by it or its service
provider personnel or sub-contractors and issue a confirmation of compliance in this regard
to Credilio.
- CONFIDENTIALITY
9.1 The Financial Advisor acknowledges that in the course of performing its responsibilities under this
Agreement, he/she shall be exposed to or acquire Confidential Information of Credilio. The
Financial Advisor shall at all times, maintain confidentiality regarding Credilio’s Confidential
Information and shall not disclose the Confidential Information to any third party.
9.2 The Financial Advisor acknowledges that Credilio will be providing training and Financial Products
information and related material on the Platform which is proprietary in nature and not for circulation
other than to the Financial Advisor. The Financial Advisor agrees not to transfer / transmit, publish,
translate, modify or make any derivative use thereof of any such material to any other person for
any purpose whatsoever without obtaining explicit consent from Credilio.
9.3 The Financial Advisor hereby acknowledges that Credilio’s Confidential Information (in whatsoever
form) provided or accessed shall be and remain the property of Credilio and it shall not acquire by
implication or otherwise, any right, title, interest or license in respect of the same, except as
expressly provided under this Agreement.
9.4 All Confidential Information disclosed hereunder shall remain the property of Credilio.
9.5 In the event the Financial Advisor is directed by court, regulatory, statutory or other authorities to
disclose Confidential Information, the Financial Advisor shall first immediately notify Credilio in
writing giving sufficient details of the court order or regulatory or statutory or similar process, in
order to enable Credilio to make application for an appropriate protective order. Such notice shall
be accompanied by a copy of such order/request also.
9.6 The Confidential Information would include any details of the Customer that the Financial Advisor
may be privy to. The Financial Advisor shall maintain as confidential the Customer data and any
details concerning the including Customer Application forms and KYC related documents
(“Customer Data”) throughout the Term and after its termination or expiry in perpetuity. The
Financial Advisor must take adequate measures for maintaining the security of the Customer Data
and must inform Credilio in case of any security breaches and/or leakage of confidential Customer
Data. - INDEMNITY
10.1 The Financial Advisor hereby agrees to indemnify, keep indemnified and hold Credilio and its
directors, officers, employees agents and representatives, harmless from and against all claims,
costs, expenses, legal proceedings, damages, penalties, fines, liabilities incurred or suffered by
any of them in any manner relating to any representation or warranty of the Financial Advisor set
forth in this Agreement, being untrue or incorrect, for the breach of Financial Advisor’s
responsibilities and/or covenants under this Agreement, and also for any Customer or third party
actions against Credilio arising due to any act, negligence, default or breach of the responsibilities
of the Financial Advisor at the time of carrying out the Advisor Services, and for the breach of any
or all of Clauses 4.1, 4.2, and 9.9 of this Agreement.
10.2 Notwithstanding any other provisions of this Agreement, in no event shall Credilio be liable to the
Financial Advisor for any loss of profits or revenues, consequential or similar damages arising out
of or in connection with the Advisor Services, materials or assistance provided under this
Agreement, or for any claims made by the Partner Banks / NBFCs.
10.3 The Financial Advisor will indemnify Credilio for any losses, claims, penalties imposed on Credilio
as a result of lapse in conducting the Customer related KYC verification by the personnel of the
Financial Advisor. Any penalties imposed on Credilio as a result of acting on the verification
purportedly completed by the Financial Advisor, shall be borne and paid by the Financial Advisor.
10.4 The Financial Advisor agrees to bear all such expenses and shall indemnify Credilio from any
financial liability for any material breach (which shall specifically ignore breaches to Clause 3.1,
Clause 3.2, Clause 3.3, Clause 9.2, Clause 12, Clause 16, and Clause 26) resulting into any kind
of financial losses, claims, penalties whatsoever, upon Credilio. - LIMITATION OF LIABILITY
11.1 Notwithstanding anything contrary contained herein or elsewhere, under no circumstances shall
Credilio, its directors, officers, shareholders, agents be liable for any claims whether special,
incidental, direct, indirect or consequential damages or damages of any nature including but not
limited to use of data or loss of data of the Financial Advisor, loss of profits or revenues, or business
opportunities, or similar losses or damages arising out of or in connection with the materials or
assistance provided under this Agreement or failure to achieve cost savings to the Financial
Advisor either in contract or in tort or otherwise or arising from the termination or expiry of this
Agreement, even if either Party has been advised in advance of the possibility of such loss, cost
or damages, arising out of or in connection with this Agreement.
11.2 Under no circumstances shall Credilio be liable to the Financial Advisor for any third party suits,
claims, demands or other actions arising out of an act or omission or mis-conduct, negligence,
misrepresentation on the part of the Financial Advisor or its personnel or any persons acting under
the instructions of the Financial Advisor while providing Advisor Services under this Agreement.
11.3 Disbursement of funds against unlawful, un-regulated or prohibited activities or any disbursements
which may be deemed to result in money laundering, combating finance for terrorism (CFT) etc.
will make the Financial Advisor solely and unconditionally liable for its implications. The Financial
Advisor hereby indemnifies Credilio from any losses, fines or any other penalties arising out of the
same. Notwithstanding anything contained under this Agreement, the aggregate liability of Credilio
shall not be more than the net revenue earned by Credilio under this Agreement through the
Advisor Services for the last three (3) consecutive months. - MONITOR AND REVIEW
12.1 The Financial Advisor shall undertake to provide regular updates at such intervals as may be
specified by Credilio with respect to the Advisor Services undertaken in terms of this Agreement.
The Financial Advisor hereby agrees to ensure reasonable standards of care and skill in
discharging the Advisor Services in terms of this Agreement.
12.2 The Financial Advisor hereby agrees to have reasonable security practices, control processes and
checks in respect of the Advisor Services provided under this Agreement. The Financial Advisor
shall monitor on regular basis and disclose any breaches in the security practices/processes and
controls to Credilio.
12.3 Credilio has the right to immediately notify the Partner Banks / NBFCs in the event of any leakage
of confidential Customer Data originating from the Financial Advisor.
12.4 Credilio reserves the right to apply restrictions in order to prevent/reduce/tackle fraudulent
transactions including but not limited to the right to decline request or registration, reversing wallet
loads/transaction, refunding funds to source account, keeping settlements on hold etc. Credilio
shall also apply velocity parameters including transaction limit, time limit between transactions etc.
12.5 Credilio may, from time to time during the Term, make or carry out business reviews of the
Financial Advisor arrangement and/or monitor the activities and transactions carried out by the
Financial Advisor, which shall be subjected to the following conditions:
(a) verify that the Financial Advisor continues to be constituted as per laws and regulations and
operates a bona fide business;
(b) verify that the Financial Advisor has sufficient safeguards in place to protect Customer Data;
(c) quantify and investigate the levels of fraud or default or scope of business relating to the
transactions; and/or
(d) provide any other information/documents that Credilio (acting reasonably) may require in the
context of its responsibilities under this Agreement and/or the agreements with the Partner Banks
/ NBFCs or regulators, and the Financial Advisor shall provide all reasonable assistance and
information, including but not limited to updated financials, to us with respect to such assessments.
12.6 If, at any time after Credilio has made or carried out an assessment or it has been notified of an
issue, Credilio determines (acting reasonably) that the Financial Advisor or circumstances relating
to the Financial Advisor represent a material credit risk or potentially increase Credilio’s exposure
under this Agreement, then Credilio may:
(a) terminate this Agreement with immediate effect without any further recourse to the Financial
Advisor;
(b) if, at any time, Credilio discovers that a fraud has been committed by the Financial Advisor or the
Financial Advisor has in connivance with any other person done any fraud or assisted or abetted
in the same; or any transaction has been fraudulently initiated, Credilio may report the same to the
Partner Banks / NBFCs or to any governmental and/or law enforcement authorities; and/or
(c) permit the Financial Advisor to continue offering Advisor Services provided the Financial Advisor
agrees to maintain a security deposit or bank guarantee, as solely determined by Credilio at its
sole discretion, to act as a cover against the risk involved in continuing to provide Advisor Services.
The Financial Advisor agrees that such a deposit will be maintained up to 12 (twelve) months after
the date of expiry or termination of this Agreement and will not bear any interest.
12.7 In case the Financial Advisor fails to perform in accordance with the terms and conditions of this
Agreement, Credilio will intimate the Financial Advisor of such shortcomings. In case the Financial
Advisor fails to cure such shortcomings within 30 (thirty) days of such intimation or within such
shorter days as communicated by Credilio to the Financial Advisor, Credilio shall have the option
to terminate this Agreement forthwith. - INSPECTION AND AUDIT
The Financial Advisor shall keep complete and accurate record of all the transactions in connection
with the Advisor Services provided hereunder. During the Term of this Agreement and upon reasonable
prior written notice and during normal business hours, the Financial Advisor shall allow Credilio, its
officials/auditors, authorised persons and/or regulators to inspect, at Credilio’s expense, to examine
and audit the Financial Advisor’s operations relating to the Advisor Services as set forth in this
Agreement solely for purposes of verifying that the Advisor Services are being provided in a manner
that is consistent with this Agreement and applicable law. The Financial Advisor shall allow such
persons to also inspect the Merchandise, records of transactions etc. and must provide service related
records, documents as may be requested by the auditors for undertaking the audit/inspection. The
Financial Advisor will co-operate with Credilio’s internal or external auditor to assure a prompt and
accurate audit. The Financial Advisor shall also co-operate in good faith with Credilio to correct any
practices which are found to be deficient as a result of any such audit within a reasonable time after
receipt of Credilio’s audit report. - ASSIGNMENT
This Agreement shall not be assigned, in whole or in part by the Financial Advisor unless prior written
approval of Credilio has been obtained. Credilio shall have the right to sell, assign or transfer all or a
portion of its rights and obligations under this Agreement. - GOVERNING LAW
The terms of this Agreement shall be subject to and governed by the laws of India and, subject to
Clause 19 below, the courts at Mumbai, India shall have exclusive jurisdiction over all matters arising
out of or relating to this Agreement. - INTELLECTUAL PROPERTY
The Financial Advisor specifically agrees and confirms that, unless expressly stated otherwise in this
Agreement, nothing contained in this Agreement amounts to a license or assignment of the Intellectual
Property Rights of Credilio, including any Intellectual Property Rights contained in the Credilio Branding
and the Merchandise in favour of the Financial Advisor. At all times, Credilio will be the sole and
absolute owner of all the Intellectual Property Rights in the Credilio Branding, Merchandise, Customer
Data and all information provided by Credilio to the Financial Advisor for providing the Advisor Services.
The Financial Advisor expressly agrees and confirms that it unconditionally waives and will not claim to
possess or own any Intellectual Property Rights over the Credilio Branding, Merchandise, Customer
Data or any other Intellectual Property Rights contained in any proprietary material or data or
information of Credilio. Nothing contained herein shall authorise the Financial Advisor to use, apply,
invade or in any manner exploit or infringe the Intellectual Property Rights of Credilio without prior
written consent of Credilio, and such usage shall be in strict compliance with this Agreement. - SEVERABILITY
If any term or provision of this Agreement is declared invalid by a court of competent jurisdiction, the
remaining term and provisions of this Agreement shall remain unimpaired and in full force and effect.
- CUMULATIVE REMEDY
In addition to any remedies provided for in this Agreement, in the event of a breach of any of the terms
of this Agreement by the Financial Advisor, the same will cause Credilio irreparable loss and injury and
Credilio shall be entitled to initiate appropriate legal proceedings against the Financial Advisor for
seeking damages, specific performance, or any other relief available under the applicable law. The
remedies provided in this Clause 18 are cumulative and not exclusive of any remedies provided for in
this Agreement. - DISPUTE RESOLUTION AND ARBITRATION
19.1 Any disputes or differences arising between the Parties hereto from and out of any of the provisions
of this Agreement as to the construction, meaning or effect thereof or as to the rights and liabilities
or any breach thereof of the Parties hereto, either during the Term of this Agreement or upon
termination or expiration thereof shall be settled amicably by mutual accord by the Parties within
30 (thirty) days from the day of such disputes or differences.
19.2 If such disputes/differences are not resolved within the said period of 30 (thirty) days then the Party
shall refer such disputes of differences to a binding arbitration through a sole arbitrator to be
appointed mutually by the Parties in accordance with the provisions of the Arbitration and
Conciliations Act, 1996 or any statutory amendments thereof. If the Parties fail to agree to a sole
arbitrator, then the sole arbitrator shall be appointed as per the provisions of the said Act. The
arbitration proceedings shall be conducted in English language and will be held in Mumbai. The
cost of arbitration shall be initially borne equally by the Parties. The arbitrator in his award may
award costs to the successful Party, including costs of arbitration. - NOTICES
20.1 All notices, request statements, correspondence and other communications hereunder must be in
writing in the English language and will be deemed to have been duly given only if delivered
personally, or recognised express courier delivery (with return receipt requested or delivery
confirmation), or electronic email (followed by registered mail), to the Parties at the address and
communication details provided at the time of registration for the Credilio Platform.
20.2 The address for notice may be changed by either Party by giving prompt notice to the other Party. - NON-EXCLUSIVITY
Nothing in this Agreement shall be construed in a manner as to require the Financial Advisor to
exclusively work with Credilio in the delivery of the Advisor Services. The Financial Advisor shall always
have the right to enter into similar arrangements with any third party, subject to (a) the terms and
conditions of this Agreement, including in relation to the protection of Confidential Information, and (b)
such other arrangements not conflicting with the Financial Advisor’s responsibilities in relation to the
Scope of Work. If the Financial Advisor offers his/her services to any other third-party, he shall be
required to provide Credilio a prior written intimation of the same. - FORCE MAJEURE
Neither Party shall be responsible or liable for any delay in performing or failure to perform its
responsibilities hereunder if occasioned by events or circumstances beyond its reasonable control,
including but not limited to acts of God; fire; flood; earthquake; embargo; explosion; accident; strikes;
labour unrest; lockouts; sabotage; riots; war; epidemic, pandemic, coercive action of regulatory
agencies; or court injunction or order (each a “Force Majeure Event”), provided, however that it shall
not be a defence against a failure to perform hereunder solely on the basis that a Force Majeure Event
increases a Party’s costs of performance. The Party affected by any Force Majeure Event shall promptly
notify the other Party of the existence thereof and shall use best efforts promptly to eliminate or mitigate
the effects of such Force Majeure Event that prevents its performance hereunder, and the time for such
performance shall be extended for a period of time equal to the delay caused by such Force Majeure
Event. - AMENDMENTS
Notwithstanding anything to the contrary, Credilio shall be entitled to amend and modify any of
Annexure 1, Annexure 2, and Annexure 3, without any prior intimation or consent from the Financial
Advisor. - WAIVER
Waiver by either Party of a breach or violation of, or failure of either Party to enforce, any provision of
this Agreement shall not operate or be construed as a waiver of any subsequent breach or violation or
relinquishment of any rights hereunder unless such a waiver is agreed to in writing and signed by the
Party that is waiving any of their right/s under any of the provisions of this Agreement. - SURVIVAL
Clauses 8, 9, 10, 11, 12.6, 15, 18, 19, 20 and 25 shall survive the expiration or termination of this
Agreement. - SUB-CONTRACTING
The Financial Advisor shall not assign, delegate, sub-contract or transfer any of its responsibility or any
right or responsibilities contained in this Agreement to any agent and / or sub-agent/or a third party
without prior written permission of Credilio, which permission may be denied by Credilio solely in its
discretion. In the event, the Financial Advisor is found violating this Clause 26, a fine of Rs. 10,00,000/-
(Rupees Ten Lakhs Only) shall be levied upon the Financial Advisor which the Financial Advisor shall
pay to Credilio without any delay or demur. - ENTIRE AGREEMENT
This Agreement constitute the entire agreement between the Parties with respect to the subject matter
hereof. This Agreement supersedes all prior communications, representations or agreements, oral or
written, with respect to the subject matter hereof and has been induced by no representations,
statements or agreements other than those herein expressed. Each of the Annexures forms an integral
part of this Agreement, and, if there is any conflict between the terms contained in the Annexures and
any other part of this Agreement, the terms in the Annexures shall prevail. - NO PARTNERSHIP
Nothing contained in this Agreement shall be construed (a) to create an association, trust, partnership,
or joint venture, (b) to impose a trust or partnership duty, obligation, or liability on or with regard to either
Party, (c) to create any principal-to-principal relationship between the Parties, or (d) to create any duty,
standard of care or liability to any person or entity not a party to this Agreement. The relationship
between the Parties to this Agreement shall be on a principal to principal basis.
Annexure 1
SCOPE OF SERVICES
- Introducing Customers to the Credilio Platform and offering various Financial Products and Credilio
Services. - Using the Credilio mobile and web app to generate new Customer applications.
- Sales or provision of other Financial Products offered by Credilio from time to time.
- Deliver monthly targets for Customer acquisition, credit cards, personal loans and other services as
agreed with Credilio from time to time. - Liaise with Credilio employees to ensure timely delivery of Advisor Services to the Customers.
- Organising camps within local communities to create awareness and business opportunity.
Annexure 2
Commissions
Credilio will be making payouts to the Financial Advisor basis the referrals that the Financial Advisor
provides for the below mentioned Financial Products and any new products that Credilio may introduce
in the future.
- Credit Cards
- Personal Loans
- Home Loans
- SME Loans
The payouts would be agreed between the Parties and details of which would be available in the
Financial Advisor’s login created on the Credilio mobile and web application.
NOTE: Please note that all payouts are subject the loan / cards being disbursed / issued to the
Customer by the Partner Bank / NBFCs. Credilio does not give money for providing any leads.Annexure 3
Code of Conduct
Tele-Calling or Visits / Customer Contacts
Restrict contacting the prospect between 09.30 and 19.00 hrs, unless the customer has authorised
the Executive to call or meet at a given time.
Respect personal space – maintain adequate distance from the prospect. Do not enter the
prospect’s residence / Office against his / her wishes.
Do not visit the prospect in large numbers – i.e. not more than one Sales Executive / Documentation
Executive and one supervisor, if required.
Respect the prospect’s privacy.
Prospect’s interest will be discussed only with the prospect / customer or any person authorised by
the prospect / customer for the same.
Limit discussions with the prospect to the business – Maintain a professional distance.
Do not mislead the prospect on any product offered / service offered / terms etc.
Do not make any false / unauthorised commitment on behalf of the Bank for any facility / service.
No Calls will be made to “DNC” customers. Ensure you use only scrubbed data for calling the
prospective customers.
Any written communication sent to the prospect shall only be authorised by the authorised official
of the Bank.
Dress appropriately
Adhere to the following in execution of duties:
Honest, prudent and ethical conduct, including the ethical handling of actual or apparent conflicts
of interest between personal and professional relationships.
Keep self abreast of all the rules & regulations of the Bank.
Follow rules & regulations laid down by the Bank from time to time.
Do not misbehave with the applicants / Customers.
Self Sourcing
Meeting with Customer is absolutely mandatory before sourcing / logging his file.
Ensure no over writing / cancellation on the application form. If any, should be countersigned by
the customer. Multiple counter signs on the application form should be avoided (if applicable).
Ensure all documents are checked in Originals. Do not sign OSV without checking the originals. Be vigilant that the original documents shown by the customer are genuine.
Ensure applicant’s documents are collected from his residence or office.
Do not provide false or misleading information to the applicants. Provide correct product features
and terms of the product to the applicant.
Acknowledgement copy of the CAF to be filled out and handed to the prospect, MITC (Most
important terms and conditions) & product related details to be shared with the customer.
Ensure the application form is filled in by the Customer or in presence of the Customer. Take
Customer’s signature only on completely filled form.
Ensure that KYC documents including Photo id proof / Mailing address proof / Customer
Photograph to be collected as part of supporting documents along with the application form.
Ensure correct contact numbers of the Customer and the References are captured on the
application form. Check the authenticity of reference check before logging of file.
Do not provide your name or number as references. Do not provide your friend’s / relative’s
numbers on the application form.
Do not collect blank PDCs / cash from the Customers and do not keep it in your possession.
Customer Profile to be Judged and in case of any malafide intentions of customer (if Evident) –
Report immediately to your seniors for further actionable.
Verify whether the customer meets the credit policy criteria.
Do not disclose proprietary or confidential information in any contact with competitors, third parties.
Do not indulge in any kind of malpractice like tampering of customer docs, misinterpretation of facts,
fudging customer signatures, Falsification of records or information. For e.g. documents like RC
book, Rent Agreement / receipt, electricity / telephone bill, salary slips, Insurance cover Notes,
balance sheets or any other document relevant for credit card sourcing.
Do not create or submit fake / forged documents.
Do not coach / prompt /educate customers to conceal information or misrepresent facts which are
against credit policy.
Do not log other employees’ business under your incentive code. Also do not login application under
someone else’s incentive code.
No Lead Swapping.
Do not forward leads or share databases with any unauthorised persons or a source outside the
organisation.
Applications not logged-in or rejected should be either returned to the customer or purged with
relevant documents.
Do not involve yourself with any outsourced agent / agents working for other Bank’s or Financial
Institutions / Freelancers.
Do not Influence / bribe / threaten Credit & Risk vendors (CPV Executives, CPA, Valuers, etc).
Don’t accept the documents on fax/e-mail.
Don’t give any commitment on sanctioning of loan / card to the customer.
Do not make a promise to the customer which is not within the product / policy of client
organisation.
Do not ask for the customer’s debit / credit cards.
Do not accept cash from customers. Also do not enter into any Financial Transactions with
customer.
Don’t take Gifts or Unnecessary favours / bribes etc.
Do not indulge in theft, fraud, damage, or unauthorised possession or misuse of property /
systems.
Do not involve/provide lead for activities that are fraudulent in nature.
Do not log in more than one application per applicant.
The following Acts will amount to Indiscipline and misconduct:
Be under the influence of alcohol, drugs, or controlled substances at workplace.
Negligence or neglect of duty at work, including FTNR.
Destruction of evidence or official documents.
Not notifying your employer immediately if there is any change in your Permanent Address,
Contact Telephone Number, Marital Status /Name etc.
Absence without permission, absence without leave or without satisfactory cause including
absence from the place of work without permission.
Disclosure to any unauthorised person of information relating to company’s business.
Breach of any rules, regulations, notices, orders, and instructions as issued from time to time.
Insubordination, groupism, instigating employees, stopping work.
Misbehaviour with seniors, colleagues, other employees.
Refusal to co-operate in investigation. Not presenting oneself for investigation within 2 working
days or as and when required, with the designated authority will be termed as non co-operation.
Threatening investigating authority, customer, officials of the organisation or Client organisation,
etc.
Forging visiting cards.
Submitting forged / manipulation of personal documents like mark sheets / testimonials / Date of
Birth proof or concealing personal information about individual status, etc, to the organisation for
their official records.
Annexure 4
Credilio X Program
The Company is offering the ‘Credilio X Program’ to help fast-track the journey of the Financial Advisors
and assist in spurring growth and reaching scale in a short period of time.
- Subscription Plans:
a. In connection with the Credilio X Program, the Company has commenced various
subscription plans for the Financial Advisors. Each ‘subscription plan’ offers enhanced
features and access to the Company’s value added offerings. The Financial Advisors can
opt for any of the various plans offered by the Company. The details of the subscription
plans, including the available features and the subscription fee for each (exclusive of
applicable GST and other taxes) is available at this link: https://x.credilio.in/. The Financial
Advisors who subscribe to any Credilio X Program shall be referred to as “Credilio X
Members”. The Credilio X Members shall be required to pay the subscription fees plus any
applicable amounts of GST.
b. For avoidance of doubt, the ‘subscription plan’ opted for by the Credilio X Member shall
commence after the Company has received the relevant subscription fee AND the
Company has issued a written acknowledgment informing the Credilio X Member
confirming the receipt of the relevant subscription fee and that the Credilio X Member shall
enjoy the benefits of the plan opted for.
c. Eligibility:
i. The Financial Advisor must be an adult, having legal capacity to contract.
ii. Only an individual Financial Advisor is eligible to be a Credilio X Member. This
Credilio X Program is not available for Financial Advisors organized as association
or persons, group of individuals, a company or any other form of organization
aggregating and benefiting from the terms of the Credilio X Program. However,
Credilio X Members are encouraged to develop a team of their own and such
members of such team (“Team Member”) shall be permitted to conduct the
activities of a Credilio X Member so long as such Team Member is an individual
and not organized as association or persons, group of individuals, a company or
any other form of organization aggregating and benefiting from the terms of the
Credilio X Program. Credilio X Members shall procure that Team Members strictly
abides by the terms of this Terms and Conditions including this Annexure 4. For
avoidance of doubt, any breach of these Terms and Conditions by a Team Member
shall be deemed to be a breach by a Credilio X Member.
iii. The Financial Advisor must adhere to all other terms and conditions set forth
elsewhere in this Agreement.
iv. The Company reserves the right to revoke the Credilio X Program membership for
any Financial Advisor which violates the terms of this Annexure 4 or any other
provision of this Agreement. - Trial Period
a. A Credilio X Member shall get a trial period of 7 (seven) days (“Trial Period”) from the date
of the receipt of payment of subscription fees by the Company (“Payment Receipt Date”).
b. The Credilio X Member may, prior to the completion of the Trial Period, opt for a refund of
the subscription fee by way of a written intimation to the Company at ping@credilio.in.
c. Upon receipt of the request for a refund from the Credilio X Member within the Trial Period,
the Company will process the request and will refund the subscription fee in entirety within
10 business days.
d. After the Trial Period expires, the subscription fee is strictly non-refundable, except as
provided para 3 below. - Adjustment of subscription fees after the Trial Period
a. After the Trial Period expires, and the Credilio X Member successfully sells a total of 3
products which can be any of: (A) Credit/debit cards; OR (B) Personal loan or Home loan
disbursed OR any new product launched by Credilio, to any eligible Person, within 3 (three)
months from the Payment Receipt Date (“Payout Period”), the Company will process a
refund of the subscription fee automatically in full without any further action on the part of
the Credilio X Member. The following financial products will not be counted for the purposes
of this para 3: ‘IDFC First Wow’ and ‘Bajaj EMI credit line’ or any product explicitly excluded
in the plan. It is clarified that if a Credilio X Member does not fulfil the conditions of refund
prescribed in (A) or (B) in this Paragraph during the Payout Period, then, such Credilio X
Member shall not be eligible for a refund of the subscription fee.
b. The refunds (by way of adjustment) shall be processed and paid out after making applicable
deductions and withholdings. - Payout
a. The commission, payout cycle and other payout rates shall be communicated to the Credilio
X Member by the Company from time to time. - Other Important Terms and Conditions
a. The Credilio X Program is to be administered as an exclusive program for the Credilio X
Member and financial products under any specific contest or promotion launched by the
Company or the Partner Banks/NBFCs (“Benefits Program”) will not be available for any
preferential treatment under the Credilio X Program. The terms and conditions applicable
to such contest or promotion scheme alone shall govern the sale and distribution of those
financial products. For avoidance of doubt, a Credilio X Member shall only be eligible for
benefits under the Credilio X Program or the Benefits Program, but not both.
b. The terms and conditions of the Credilio X Program shall become effective for a Credilio X
Member once they subscribe to any Credilio X Program and on the Payment Receipt Date.
c. It is expressly clarified that the Company has the power to alter the terms and
conditions of the Credilio X Program in any manner it deems fit and is under no
obligation to provide any notification or intimation to the Credilio X Member. As a
measure of good faith, the Company shall provide short updates to the Credilio X
Member in case there is any material change in the terms and conditions of the
Credilio X Program, including in relation to any features, privileges and other
benefits which comprised the Credilio X Program.
d. This Annexure 4 may be further supplemented by additional terms and conditions in
relation to the various features, privileges and other benefits made available under
the Credilio X Program, including, the subscription plans, commission and payout
plans, etc. All such additional terms and conditions shall be an integral part of this
Annexure 4 and shall be read alongside this Agreement and Annexure 4; provided
that, if there is any conflict between the terms of such terms and conditions and
those of this Agreement, this Agreement shall prevail.
e. Nothing contained herein or in any other material prepared by the Company in relation to
the Credilio X Program shall be construed as any promise, representation, warranty, or
guarantee in relation to the Credilio X Program, any benefit or feature in relation thereto, or
in relation to the performance of the Credilio X Program and the financial outcomes for the
Financial Advisor. No implied representations and warranties exist in relation to the Credilio
X Program. The Credilio X Member / Financial Advisor understand, acknowledges and
agrees that the outcomes arising from the Credilio X Program shall be materially dependent
on his / her own efforts in operating as a Financial Advisor.
LIO Coin Rewards
- LIO Coins is part of the Rewards Program launched by CREDILIO that focuses on value creation for CREDILIO Partners in terms of experience and incentives.
- CREDILIO reserves the right to carry on Rewards/Loyalty programs and promotions from time to time & CREDILIO’s decision on its reward policy at any given point of time will remain final.
- CREDILIO Partners will now be able to earn LIO Coins (virtual currency of CREDILIO) along with their usual earnings from the application. These LIO coins will have multiple use cases within the LIO application that would focus on delivering higher value to the users.
- Conversion Ratio of LIO Coins to Rupees is 10% (i.e., 10 LIO Coins is equal to 1 Rupee). In other words, earning 2000 LIO Coins is equivalent to earning ₹200
- Earning LIO Coins
- PL (Personal Loan) Disbursed/ Card Issued: 250 LIO coins will be earned at each sale i.e., if a CREDILIO Partner earns ₹1000 by selling a credit card, he/she will also earn 250 LIO Coins.
- Lead Verified: 20 LIO Coins will be earned on creation of each lead. This benefit of LIO Coins will be limited to 10 leads per day.
- Application Complete: 100 LIO coins will be earned on completion of customer application. A maximum of 1000 LIO Coins, i.e., 10 applications will be eligible for this reward.
- Training: Watching training videos (webinars, courses) will fetch the CREDILIO Partner 100 LIO Coins. (only once per video). A maximum of 1000 LIO coins will be credited in a month for watching videos.
- Login Streak: 10 LIO Coins will be earned on logging in each day. On reaching weekly milestones (7-day period), CREDILIO Partners will earn ‘25’ extra LIO Coins than previous 7th day milestones. 7th Day – ‘25’ LIO Coins, 14th Day – ‘50′ LIO Coins, 21st Day – ‘75’ LIO Coins & 28th Day ‘100’ LIO Coins. Streak will be re-set at the beginning of the next month.
- Games: Wheel of Fortune can reward the CREDILIO Partners with LIO Coins. A maximum of 500 LIO coins can be awarded.
- Profile Completion: 40 LIO coins will be credited for each step of profile completed.
- Quiz Completion: 30 LIO coins will be credited for each correct quiz completed.
- Referral: 5000 LIO Coins will be earned on successful referrals (LIO Coins will be awarded when referred LIO Partner completes registration on app). This is limited to 10 referrals per day (not currently available)
- Redemption of LIO Coins
- A minimum of 2500 LIO coins should be collected by the partner to allow for redemption of LIO coins.
- Advisor must be active in the last 30 days – i.e., at least 1 card issued, or loan disbursed.
- Maximum 5000 LIO Coins can be redeemed in a month.
- Redemption amount in ₹ will be credited along with your regular payout cycle.
- Spin the Wheel: 100 coins will be used to spin the wheel once. This will be limited to 5 spins per day.
- LIO Coins have an expiry of 12 months i.e., if a CREDILIO Partner earned 2000 LIO Coins on 30th May 2024, then those 2000 LIO Coins will expire by 30th May 2025.
- CREDILIO Partners can prevent unutilized coins from expiring by continuing to sell products as every time a sale is made, LIO coins are added. At the end of the month 10% of coin balance can be redeemed in FIFO (First in First Out) basis. This means that the coins which are closer to expiry would be redeemed first.
- CREDILIO from time to time can give extra Rewards on different activities, details of which would be available on the CREDILIO PRO application under the “Rewards” section.
- CREDILIO reserves the right, at its sole discretion, to change the Rewards and modify any terms, features, or discontinue the Rewards Program without any prior written notice. Please refer to your CREDILIO android application, section “Rewards” to review the latest Reward/Loyalty Program.
- CREDILIO reserves the right to suspend any account and claw back all past, current, and future earnings from CREDILIO in case of wilful misconduct, gross negligence, indecent behaviour, customer complaint, charging money from customers, indecent behaviour towards any CREDILIO employee, contractor or sub-contractor, any other fraud or potential fraud by the agent.
