You may contact our Grievance Officer, Ms. Shraddha Makwana

By email: ping@credilio.in
By phone: +91 79000 33833 (between 9:30 am to 9:00 pm from Monday – Saturday and 10:00 am to 7:00 pm on Sunday)

 

Level 1 Escalation : Mr. Pawan Pandey, Manager – Customer Service

By email: pawan.pandey@credilio.in

When to connect: If not resolved by Grievance officer within 7 days

 

Level 2 Escalation : Ms. Neelam Sanguri, Chief Customer Officer and Chief People Officer

By email: neelam@credilio.in

When to connect: If not resolved at Level 1, or resolution is unsatisfactory, within 15 days

By post: Credilio Financial Technologies Private Limited
Grievance Redressal Officer
1001, Classic Pentagon, Western Express Highway,
Parshiwada, Chakala, Andheri East, Mumbai, 
Maharashtra, India  
400053